Pre-Order Policy

1. Pre-order definition - a pre-order is an order placed for a product/item that is not in stock.
 

2. Prepayment terms - A non-refundable deposit of 50% of the total order value is required at the time of your pre-order placed. The remaining balance is due upon delivery/collection of the products/items.
 

3. Order cancellation - If a customer cancels their pre-order, the 50% deposit will be retained as a cancellation fee. In the case that the goods do not arrive or are out of stock then a refund of the deposit will be made to the customer.
 

4. Estimated delivery - Estimated delivery dates for pre-orders will be provided at the time of your order being placed. Delays may occur due to unforseen circumstances.

​

General Terms:
 

Cassandra's Marketplace reserves the right to update or modify this policy at any time. All changes will be communicated to customers through our official channels.
 

By placing an order, you agree to adhere to the terms outlined in this policy.